Subscription Agreement

Please take the time to read WebActionHero's Subscription Agreement

If you have any questions or concerns, you can call our support number 1-888-502-8297.


WebActionHero's Subscription Agreement

Master Subscription Agreement
THIS MASTER SUBSCRIPTION AGREEMENT ("AGREEMENT") GOVERNS YOUR 30-DAY FREE TRIAL OF THE SERVICES. 
IF YOU PURCHASE OUR SERVICES, THIS AGREEMENT WILL ALSO GOVERN YOUR PURCHASE AND ONGOING USE OF 
THOSE SERVICES. BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE 
OR BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS 
AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, 
YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS 
AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. 
IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU 
MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

You may not access the Services if You are Our direct competitor, except with Our prior written consent. In addition, You may not 
access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or 
competitive purposes. This Agreement was last updated on Dec 1st, 2010. It is effective between You and Us as of the date of 
You accepting this Agreement.

Table of Contents

1. Definitions 
2. 30-Day Free Trial 
3. Purchased Service 
4. Use of the Services 
5. Third-Party Providers 
6. Fees and Payment for Purchased Services 
7. Proprietary Rights 
8. Confidentiality 
9. Support, Warranties and Disclaimers
10. Warranties and Disclaimers 
11. Mutual Indemnification 
12. Limitation of Liability 
13. Term and Termination 
14. Who You Are Contracting With, Notices, Governing Law and Jurisdiction
15. General Provisions

 1. DEFINITIONS
"Affiliate" means any entity which directly or indirectly controls, is controlled by, or is under common control with the 
subject entity. "Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% 
of the voting interests of the subject entity.

"Malicious Code" means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, 
agents or programs.

"Order Form" means the ordering documents for purchases hereunder, including addenda thereto, that are entered into 
between You and Us from time to time. Order Forms shall be deemed incorporated herein by reference.
    
"Purchased Services" means Services that You or Your Affiliates purchase under an Order Form, as distinguished from 
those provided pursuant to a 30-day free trial.

"Services" means the online, Web-based applications and platform provided by Us via http://www.webactionhero.com  that are 
ordered by You as part of a 30-day free trial or under an Order Form, including associated offline components.

"Third-Party Applications" means online, Web-based applications and offline software products that are provided by 
third parties, interoperate with the Services, and are identified as third-party applications.

"User Guide" means the online user guide for the Services, accessible via www.webactionhero.com , as updated from time 
to time. You acknowledge that You have had the opportunity to review the User Guide during the 30-day free trial 
described in Section 2 (30-Day Free Trial) below.
    
"Users" means individuals who are authorized by You to use the Services, for whom subscriptions to a Service have 
been purchased, and who have been supplied user identifications and passwords by You (or by Us at Your request). 
Users may include but are not limited to Your employees, consultants, contractors and agents; or third parties with 
which You transact business. "We,""Us" or"Our" means the webactionhero.com company described in Section 13 
(Who You Are Contracting With, Notices, Governing Law and Jurisdiction). "You" or"Your" means the company 
or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity. 
"Your Data" means all electronic data or information submitted by You to the Purchased Services.

 2. 30-DAY FREE TRIAL  
We will make one or more Services available to You on a trial basis free of charge until the earlier of (a) the thirtieth 
day after Your acceptance of this Agreement or (b) the start date of any Purchased Services ordered by You. Additional 
trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are 
incorporated into this Agreement by reference and are legally binding.

ANY DATA YOU ENTER INTO THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE 
SERVICES BY OR FOR YOU, DURING YOUR 30-DAY FREE TRIAL WILL BE PERMANENTLY 
LOST UNLESS YOU PURCHASE A SUBSCRIPTION TO THE SAME SERVICES AS THOSE 
COVERED BY THE TRIAL, PURCHASE UPGRADED SERVICES, OR EXPORT SUCH DATA, 
BEFORE THE END OF THE 30-DAY TRIAL PERIOD. 

NOTWITHSTANDING SECTION 9 (WARRANTIES AND DISCLAIMERS), DURING THE 30-DAY FREE 
TRIAL THE SERVICES ARE PROVIDED .AS-IS. WITHOUT ANY WARRANTY.

Please review the Product Demo's during the trial period so that You become familiar with the features and functions of 
the Services before You make Your purchase.

 3. PURCHASED SERVICES
3.1. Provision of Purchased Services. Provision of Purchased Services. We shall make the Purchased Services 
available to You pursuant to this Agreement and the relevant Order Forms during a subscription term. 
You agree that Your purchases hereunder are neither contingent on the delivery of any future functionality 
or features nor dependent on any oral or written public comments made by Us regarding future functionality 
or features.

3.2. User Subscriptions. Unless otherwise specified in the applicable Order Form, (i) Services are purchased as 
User subscriptions and may be accessed by no more than the specified number of Users, (ii) additional User 
subscriptions may be added during the subscription term at the same pricing as that for the pre-existing 
subscriptions, prorated for the remainder of the subscription term in effect at the time the additional User 
subscriptions are added, and (iii) the added User subscriptions shall terminate on the same date as the 
pre-existing subscriptions. User subscriptions are for designated Users and cannot be shared or used by 
more than one User but may be reassigned to new Users replacing former Users who no longer require 
ongoing use of the Services.

4. USE OF THE SERVICES
4.1 Our Responsibilities. We shall: (i) provide to You basic support for the Purchased Services at no additional 
charge,  (ii) use commercially reasonable efforts to make the Purchased  Services available 24 hours a day, 
7 days a week, except for: (a) planned downtime (of which We shall give at least 8 hours notice via the 
Purchased Services and which We shall schedule to the extent practicable during the weekend hours from 
6:00 p.m. Pacific time Friday to 3:00 a.m. Pacific time Monday), or (b) any unavailability caused by 
circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, 
flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, or Internet service provider 
failures or delays, and (iii) provide the Purchased Services only in accordance with applicable laws and 
government regulations.

4.2. Your Responsibilities. You shall (i) be responsible for Users. compliance with this Agreement, (ii) be 
solely responsible for the accuracy, quality, integrity and legality of Your Data and of the means by 
which You acquired Your Data, (iii) use commercially reasonable efforts to prevent unauthorized 
access to or use of the Services, and notify Us promptly of any such unauthorized access or use, and 
(iv) use the Services only in accordance with the User Guide and applicable laws and government 
regulations. You shall not (a) make the Services available to anyone other than Users, (b) sell, resell, 
rent or lease the Services, (c) use the Services to store or transmit infringing, libelous, or otherwise 
unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, 
(d) use the Services to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or 
performance of the Services or third-party data contained therein, or (f) attempt to gain unauthorized 
access to the Services or their related systems or networks.

4.3. Usage Limitations. Services may be subject to other limitations, as specified in your product package. 
The Services provide real-time information to enable You to monitor Your compliance with such limitations.

 5. THIRD-PARTY PROVIDERS
5.1. Acquisition of Third-Party Products and Services. Any acquisition by You of third-party products or 
services, including but not limited to Third-Party Applications and implementation, customization and 
other consulting services, and any exchange of data between You and any third-party provider, is solely 
between You and the applicable third-party provider. We do not warrant or support third-party products 
or services. No purchase of third-party products or services is required to use the Services.

5.2. Third-Party Applications and Your Data. If You install or enable Third-Party Applications for use 
with Services, You acknowledge that We may allow providers of those Third-Party Applications to access 
Your Data as required for the interoperation of such Third-Party Applications with the Services. We shall 
not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access         
by Third-Party Application providers. The Services shall allow You to restrict such access by restricting Users 
from installing or enabling such Third-Party Applications for use with the Services.

 6. FEES AND PAYMENT FOR PURCHASED SERVICES
6.1. User Fees. You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified 
herein or in an Order Form, (i) fees are quoted and payable in Canadian dollars (ii) fees are based
on services purchased and not actual usage, (iii) payment obligations are non-cancelable and fees 
paid are non-refundable, and (iv) the number of User subscriptions purchased cannot be decreased during 
the relevant subscription term stated on the Order Form. User subscription fees are based on monthly periods 
that begin on the subscription start date and each monthly anniversary thereof; therefore, fees 
for User subscriptions added in the middle of a monthly period will be charged for that full monthly period 
and the monthly periods remaining in the subscription term.

6.2. Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a 
valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card
information to Us, You authorize Us to charge such credit for all Services listed in the Order Form for 
the initial subscription term and any renewal subscription term(s) as set forth in Section 12.2 
(Term of Purchased User Subscriptions).  Such charges shall be made in advance, either annually or in 
accordance with any different billing frequency stated in the applicable Order Form. If the Order Form 
specifies that payment will be by a method other than a credit card, We will invoice You in advance and 
otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced 
charges are due net 30 days from the invoice date. You are responsible for maintaining complete and accurate 
billing and contact information in the Services. If you do not cancel your subscription after your 30 
day trial it will initialize the paid subscription and will carry on, on a monthly basis until you cancel your 
subscription.

6.3. Overdue Charges. If any charges are not received from You by the due date, then at Our discretion, 
(a) such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the
maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, 
and/or 
(b) We may condition future subscription renewals and Order Forms on payment terms shorter 
than those specified in Section 6.2 (Invoicing and Payment).

6.4. Suspension of Service and Acceleration. If any amount owing by you under this or any other agreement for 
our services is 30 or more days overdue (or 10 or more days overdue in the case of amounts You have
authorized Us to charge to Your credit card), We may, without limiting Our other rights and remedies, 
accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately 
due and payable, and suspend Our services to You until such amounts are paid in full

6.5. Payment Disputes. We shall not exercise Our rights under Section 6.3 (Overdue Charges) or 6.4 
(Suspension of Service and Acceleration) if the applicable charges are under reasonable and good-faith dispute 
and You are cooperating diligently to resolve the dispute.

6.6. Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental 
assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable 
by any local, state, provincial, federal or foreign jurisdiction (collectively, " Taxes"). You are responsible for 
paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes 
for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, 
unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. 
For clarity, We are solely responsible for taxes assessable against it based on Our income, property and employees. 

7. PROPRIETARY RIGHTS

7.1. Reservation of Rights. Subject to the limited rights expressly granted hereunder, We reserve all rights, title and 
interest in and to the Services, including all related intellectual property rights. No rights are granted to You
here under other than as expressly set forth herein.

7.2. Restrictions. You shall not (i) permit any third party to access the Services except as permitted herein or in 
an Order Form, (ii) create derivate works based on the Services, (iii) copy, frame or mirror any part or content 
of the Services, other than copying or framing on Your own intranets or otherwise for Your own internal business 
purposes, (iv) reverse engineer the Services, or (v) access the Services in order to (a) build a competitive 
product or service, or (b) copy any features, functions or graphics of the Services.

7.3. Ownership of Your Data. As between Us and You, You exclusively own all rights, title and interest in and to
all of Your Data.

7.4. Feedback. We shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license 
to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other
feedback provided by You, including Users, relating to the operation of the Services.

 8. CONFIDENTIALITY
8.1. Definition of Confidential Information. As used herein, " Confidential Information" means all confidential 
information disclosed by a party (" Disclosing Party") to the other party ("Receiving Party"), whether orally
or in writing, that is designated as confidential or that reasonably should be understood to be confidential given 
the nature of the information and the circumstances of disclosure. Your Confidential Information shall include 
Your Data; Our Confidential Information shall include the Services; and Confidential Information of each party 
shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing 
plans, technology and technical information, product plans and designs, and business processes disclosed by 
such party. However, Confidential Information (other than Your Data) shall not include any information that (i) is or 
becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was 
known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed 
to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing 
Party, or (iv) was independently developed by the Receiving Party.

8.2. Protection of Confidential Information. Except as otherwise permitted in writing by the Disclosing Party, 
(i) the Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential
information of like kind (but in no event less than reasonable care) not to disclose or use any Confidential Information 
of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) the Receiving Party shall limit 
access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who 
need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the 
Receiving Party containing protections no less stringent than those herein.

8.3. Protection of Your Data. Without limiting the above, We shall maintain appropriate administrative, physical, and 
technical safeguards for protection of the security, confidentiality and integrity of Your Data. We shall not (a) modify
Your Data, (b) disclose Your Data except as compelled by law in accordance with Section 8.4 (Compelled Disclosure) 
or as expressly permitted in writing by You, or (c) access Your Data except to provide the Services or prevent or address 
service or technical problems, or at Your request in connection with customer support matters.

8.4. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it 
is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled
disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing 
Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party.s 
Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing 
Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost 
of compiling and providing secure access to such Confidential Information.

 9. SUPPORT POLICY, WARRANTIES AND DISCLAIMERS

As a matter of POLICY all WebActionHero accounts are established with a non active support user. All clients seeking
support remedy , must activate this user in-order for our engineers to troubleshoot and address functionality matters
at issue. Subsequently when remedy is applied the client will be informed of the resolution and asked to deactivate
the support user in their secure environment.

9.1. Our Warranties. We warrant that (i) the Services shall perform materially in accordance with the User Guide. 
For any breach of such warranty, Your exclusive remedy shall be as provided in Section 12.3 (Termination for Cause) 
and Section 12.4 (Refund or Payment upon Termination) below.

9.2. Mutual Warranties. Each party represents and warrants that (i) it has the legal power to enter into this Agreement, 
and (ii) it will not transmit to the other party any Malicious Code (except for Malicious Code previously transmitted 
to the warranting party by the other party).

9.3. Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES 
OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY
SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF 
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED 
BY APPLICABLE LAW\

 10. MUTUAL INDEMNIFICATION
10.1. Indemnification by Us. We shall defend You against any claim, demand, suit, or proceeding ("Claim") made 
or brought against You by a third party alleging that the use of the Services as permitted hereunder infringes or
misappropriates the intellectual property rights of a third party, and shall indemnify You for any damages finally 
awarded against, and for reasonable attorney.s fees incurred by, You in connection with any such Claim; provided, 
that You (a) promptly give Us written notice of the Claim; (b) give Us sole control of the defense and settlement 
of the Claim (provided that We may not settle any Claim unless the settlement unconditionally releases You 
of all liability); and (c) provide to Us all reasonable assistance, at Our expense.

10.2. Indemnification by You. You shall defend Us against any Claim made or brought against Us by a third party 
alleging that Your Data, or Your use of the Services in violation of this Agreement, infringes or misappropriates
the intellectual property rights of a third party or violates applicable law, and shall indemnify Us for any damages 
finally awarded against, and for reasonable attorney.s fees incurred by, Us in connection with any such Claim; 
provided, that We (a)promptly give You written notice of the Claim; (b)give You sole control of the defense and 
settlement of the Claim (provided that You may not settle any Claim unless the settlement unconditionally 
release Us of all liability); and (c) provide to You all reasonable assistance, at Our expense.

10.3. Exclusive Remedy. This Section 10 (Mutual Indemnification) states the indemnifying party.s sole liability to,
and the indemnified party.s exclusive remedy against, the other party for any type of Claim described in this Section.

 11. LIMITATION OF LIABILITY

11.1. Limitation of Liability. IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT 
OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER
THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER OR, WITH 
RESPECT TO ANY SINGLE INCIDENT, THE LESSER OF $500,000 OR THE AMOUNT PAID BY YOU 
HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT. THE FOREGOING SHALL NOT 
LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 6 (FEES AND PAYMENT FOR PURCHASED 
SERVICES).

11.2. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY 
LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, 
WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER 
OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE 
FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

 12. TERM AND TERMINATION
12.1. Term of Agreement. This Agreement commences on the date You accept it and continues until all User subscriptions 
granted in accordance with this Agreement have expired or been terminated. If You elect to use the Services for a 
30-day free trial period and do not cancel your subscription before the end of that period, this Agreement will only 
terminate after you cancel your subscription.

        Term of Purchased User Subscriptions: User subscriptions purchased by You commence on the start date specified 
        in the applicable Order Form and continue for the subscription term specified therein. Except as otherwise specified 
        in the applicable Order Form, all User subscriptions shall automatically renew for additional periods equal 
        to the expiring subscription term or one year (whichever is shorter), unless either party gives the     other notice 
        of non-renewal at least 30 days before the end of the relevant subscription term. The per-unit pricing during 
        any such renewal term shall be the same as that during the prior term unless We have given You written notice 
        of a pricing increase at least 30 days before the end of such prior term, in which case the pricing increase shall 
        be effective upon renewal and thereafter.  Any such pricing increase shall not exceed 7% over the pricing for 
        the relevant Services in the immediately prior subscription term, unless the pricing in such prior term was 
        designated in the relevant Order Form as promotional or one-time.

12.3. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the 
other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if
the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, 
receivership, liquidation or assignment for the benefit of creditors. 

12.4. Refund or Payment upon Termination. Upon any termination for cause by You, We shall refund You any prepaid 
fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination 
for cause by Us, You shall pay any unpaid fees covering the remainder of the term of all Order Forms after the 
effective date of termination. In no event shall any termination relieve You of the obligation to pay any fees 
payable to Us for the period prior to the effective date of termination. 

12.5. Return of Your Data. Upon request by You made within 30 days after the effective date of termination of a Purchased 
Services subscription, We will make available to You for download a file of Your Data in comma separated value (.csv) 
format along with attachments in their native format. After such 30-day period, We shall have no obligation to maintain 
or provide any of Your Data and shall thereafter, unless legally prohibited, delete all of Your Data in Our systems or 
otherwise in Our possession or under Our control.

12.6. Surviving Provisions. Section 6 (Fees and Payment for Purchased Services), 7 (Proprietary Rights), 8 (Confidentiality), 
9.3 (Disclaimer), 10 (Mutual Indemnification), 11 (Limitation of Liability), 12.4(Refund or Payment upon Termination), 
12.5 (Return of Your Data), 13 (Who You Are Contracting With, Notices, Governing Law and Jurisdiction) and 14 
(General Provisions) shall survive any termination or expiration of this Agreement.

 13. WHO YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION
13.1. General. Who You are contracting with under this Agreement, who You should direct notices to under this Agreement, 
what law will apply in any lawsuit arising out of or in connection with this Agreement, and which courts can adjudicate 
any such lawsuit, depend on where You are domiciled.
        
        Viapeak, Inc.
        801, 1809 Barrington St.
        Halifax, NS B3J 3K8
                    1-888-502-8297      

13.2. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder 
shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after 
mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by 
email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Notices to You shall 
be addressed to the system administrator designated by You for Your relevant Services account, and in the case of 
billing-related notices, to the relevant billing contact designated by You.

13.3. Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard 
to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.

13.4. Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in
any way arising out of or related to this Agreement.

 14. GENERAL PROVISIONS
14.1. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership,
franchise, joint venture, agency, fiduciary or employment relationship between the parties.

14.2. No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.

14.3. Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this 
Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies
provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.

14.4. Severability: If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, 
the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original 
provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

14.5. Attorney Fees. You shall pay on demand all of Our reasonable attorney fees and other costs incurred by Us to collect 
any fees or charges due Us under this Agreement following Your breach of Section 6.2 (Invoicing and Payment)

14.6. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or 
otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding 
the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent 
of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of 
all or substantially all of its assets not involving a direct competitor of the other party. A party.s sole remedy for 
any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party.s election, 
termination of this Agreement upon written notice to the assigning party. In the event of such a termination, We shall 
refund to You any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. 
Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and 
permitted assigns.
 
14.7. Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire 
agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, 
written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement 
shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, 
amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in 
the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum 
or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Your 
purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this 
Agreement, and all such terms or conditions shall be null and void.

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